Meetings call center

CASIRO enables you to benchmark your current service offering against the best in the business whilst helping you to discover the best ways in which to improve. Measuring and analyzing customer experience is no easy feat. Time-consuming metrics, analytic, quality audits and post-contact satisfaction surveys all provide customer insight, but how does this compare to others in the industry? This is in line with the company motto: Life is full of transitions. Are you ready?

“Efficiency is doing things right.
Effectiveness is doing the right things.”

– Peter Drucker

CASIRO a leading company providing expert advice and innovative solutions to association and corporate executives. We operate conferences and meetings across Romania, through a growing team of professionals that thrive on the challenges and enjoy the achievements of staging world class events.

“To succeed in sales, simply talk to lots of people every day.
And here’s what’s exciting- there are lots of people!”

– Jim Rohn

CASIRO provides a true measure of your customer service levels from your customer’s perspective, benchmark them against other leading organisations in your sector and others, as well as provide comprehensive feedback about how your customers perceive your brand.
Testing across calls, emails, web chat and even social media we’re able to provide detailed analysis and key consultancy services that offer invaluable insight and effective tools to help reach your customer service goals. We’ll highlight the gaps and opportunities, sharing industry best practice along the way, so you can have the knowledge to distinguish between ‘good’ and ‘excellent’ customer service.

“The key is not to call the decision maker.
The key is to have the decision maker call you.”

– Jeffrey Gitomer

Business meetings remain an intrinsic feature of corporate life in the real world. They vary in their nature and content, but are seen as a key element of business communications. Senior managers and directors will often have personal assistants who plan their diaries and meetings to fit into their working day. It is often necessary to plan a long time ahead when arranging meetings with senior executives, as diaries tend to be booked up well in advance. It is good practice to ensure that agendas are circulated in advance of any meeting, to enable everyone to be fully prepared. Locations of meetings, attendance lists, and any required equipment, e.g. computer and projection equipment need to be planned in advance. Meetings should be structured carefully so they keep to time, follow the agenda, and are chaired effectively with minutes taken by an appropriate person.